Mori Coffee 100% Arabica Medium Roast Ground Coffee From Nagaland 250gm

Shipping Countries: India

Ready to ship in 1-3 business days

Shipping Policy – Kheti Culture
Last updated: 30-Dec-2025
At Kheti Culture, we are committed to delivering natural, ethically sourced agro-products to your doorstep with care and reliability. Please review our Shipping Policy to understand how your orders are processed and delivered.

1. Order Processing Time
All orders are processed within 1–3 business days after confirmation.

Orders placed on Sundays or public holidays will be processed on the next working day.

During high-demand periods, festivals, or promotional campaigns, processing times may be slightly extended.

2. Shipping Locations
We currently ship across India.

International shipping may be available for select products on request. Customers are advised to contact us prior to placing international orders.

3. Shipping Charges
Shipping charges are calculated at checkout based on:

Delivery location

Package weight and size

Applicable courier partner rates

All shipping charges, if applicable, are clearly displayed before order confirmation.

Free shipping offers, if available, will be communicated explicitly as part of promotions.

4. Estimated Delivery Timelines
Estimated delivery timelines after dispatch:
Within Nagaland: 2–4 business days

Rest of India: 4–8 business days

Remote / rural areas: May require an additional 2–3 business days

Delivery timelines are indicative and may vary due to logistics constraints, weather conditions, or unforeseen circumstances.

5. Courier & Logistics Partners
Orders are shipped through trusted third-party courier and logistics partners.

Shipment tracking details will be shared via SMS, email, or WhatsApp once the order is dispatched.

6. Packaging & Quality Assurance
Kheti Culture products are packed using food-grade, safe, and secure packaging to maintain freshness and quality.

Each order undergoes quality checks before dispatch.

While we ensure careful packaging, Kheti Culture is not responsible for delays or damages caused during transit by courier partners.

7. Incorrect Address or Failed Delivery
Customers are responsible for providing accurate and complete shipping information.

Orders returned due to:

Incorrect or incomplete address

Customer unavailability

Refusal to accept delivery

may incur additional re-shipping charges, which will be borne by the customer.

8. Damaged, Missing, or Tampered Shipments
If your package arrives damaged, leaked, or appears tampered with, please:

Record clear photos or videos at the time of delivery

Inform us within 24 hours of receiving the order

Claims raised after 24 hours may not be eligible for resolution.

9. Order Tracking & Support
Once dispatched, customers can track their orders using the tracking link provided.

If tracking details do not update within 48 hours, please contact our support team for assistance.

10. Contact Information
For shipping-related queries, please reach out to us at:
📧 Email: kheticulturenagaland@gmai.com

Policy Updates
Kheti Culture reserves the right to update or modify this Shipping Policy at any time. Any changes will be reflected on this page without prior notice.

Refund & Returns Policy – Kheti Culture

Last updated: 30-Dec-2025

At Kheti Culture, we take utmost care in sourcing, packaging, and delivering natural and artisanal agro-products. Due to the nature of food and consumable items, our Refund & Returns Policy is designed to ensure fairness, hygiene, and quality assurance for all customers.

1. General Policy

Food items, agro-products, and consumables are non-returnable and non-refundable once delivered, except in cases of:

Damaged products

Defective products

Incorrect items delivered

This policy is in place to maintain food safety and hygiene standards.

2. Eligible Refund & Replacement Cases

You may be eligible for a refund or replacement if:

The product is physically damaged, leaked, or broken at the time of delivery

The product received is incorrect (different from what was ordered)

The product is expired or unfit for consumption upon arrival

3. Reporting an Issue

To raise a refund or replacement request:

Notify us within 24 hours of delivery

Share:

Clear photos or videos of the product

Outer packaging and shipping label

Invoice/order ID

Requests raised after 24 hours may not be considered.

4. Review & Approval Process

All refund or replacement requests are subject to verification.

Once approved:

A replacement will be dispatched at no additional cost, or

A refund will be processed, depending on product availability and case nature.

Kheti Culture reserves the right to decide between refund or replacement.

5. Refund Method & Timeline

Approved refunds will be processed to the original mode of payment.

Refund timelines:

UPI / Wallets / Cards: 5–10 business days

Net Banking: 7–10 business days

Processing time may vary depending on the bank or payment provider.

6. Non-Eligible Cases

Refunds or replacements will not be provided for:

Change of mind or personal taste preferences

Incorrect address provided by the customer

Failed delivery due to customer unavailability

Minor variations in colour, texture, or taste, which are natural in agro-products

Claims without proper proof (photos/videos)

7. Cancellation Policy

Orders can be cancelled before dispatch only.

Once an order has been dispatched, it cannot be cancelled.

If cancelled before dispatch, a full refund will be processed.

8. Shipping Charges

Shipping charges are non-refundable, unless the refund is due to:

Incorrect product sent

Damaged product caused before dispatch

9. Contact for Support

For refund or return-related queries, please contact:

📧 Email: kheticulturenagaland@gmail.com

Policy Updates

Kheti Culture reserves the right to update or modify this Refund & Returns Policy at any time without prior notice. Updates will be reflected on this page.